Terms of Service
Last updated: 5 October 2026
These terms apply when you buy from the Yegy online store, and by placing an order you agree to them.
1. Orders and prices
When you place an order, you're offering to buy. Our contract with you starts when we email you to confirm we've dispatched your order, not when you receive the automatic order receipt. If we can't fulfil an order, we'll tell you and refund anything you've paid.
All prices are in pounds sterling and shown at checkout, including any delivery charge. We check prices carefully, but if we spot an obvious mistake — such as a hoodie listed at a fraction of its price — we can cancel the order and refund you in full.
Colours on screen vary between devices, so the hoodie may look slightly different in person. Our stock is limited, and we may run out of a size or colour between you adding it to your basket and checking out.
2. Delivery
We deliver to addresses in the UK only, and we send orders by Post Office. We aim to dispatch your order within a few working days and deliver within a few working days after that. These are estimates, not guarantees, and busy periods can add time.
You'll get a confirmation email when your order is dispatched. If your parcel hasn't arrived within 30 days of your order, contact us and we'll look into it — and if it's lost, we'll send a replacement or refund you.
The hoodie is yours, and at your risk, once it's delivered to the address you gave us. Please check your address at checkout, because we can't be responsible for parcels sent to a wrong address you entered.
3. Cancelling and returns
These rights follow UK consumer law, and nothing here limits them.
| Situation | What you can do | Return postage |
|---|---|---|
| You changed your mind | Cancel within 14 days of receiving your order, then send it back within 14 days of telling us | You pay |
| The hoodie is faulty or isn't as described | Reject it for a full refund within 30 days of delivery. After that, we'll repair or replace it, or refund you if that doesn't work | We pay |
| It arrived damaged or the wrong item came | Tell us as soon as you can and we'll send a replacement or refund you | We pay |
To start a return, email privacy@yegy.co.uk with your order number and what's wrong, if anything. Send the hoodie back with its pillow and any tags, and keep proof of postage. If you changed your mind, it should come back unworn, and we can reduce your refund if it's worn or damaged beyond what a try-on in a shop would cause.
We refund within 14 days of receiving the hoodie back, to the card or account you paid with. For a change of mind, we also refund the standard delivery charge you paid. If you're returning a fault, your legal rights under the Consumer Rights Act 2015 continue beyond 30 days, including the right to a repair or replacement.
4. Using the hoodie safely
The pillow in the hood is for resting your head while you're sitting or lying down somewhere safe. Don't use it while driving, cycling, or doing anything else that needs your full attention, and don't use it as a flotation device or a protective helmet.
The hoodie and its pillow aren't toys. Keep a deflated or inflated pillow away from babies and young children, because it can be a suffocation or choking risk. Follow the care label for washing.
5. Our brand and website
The YEGY name, logo, designs, photos and text on this site belong to us. You can share links to the store and post photos of your own hoodie, but you can't copy, sell or reproduce our designs or branding without our written permission.
Please use the store honestly: don't try to interfere with the site, test its security, or place orders with someone else's payment details. We can refuse an order or block access if you do.
6. Liability
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Your rights as a consumer stay as they are.
Beyond that, if we break these terms, we're responsible for losses that were a foreseeable result of the breach, up to the price you paid for the order. We aren't responsible for losses that weren't foreseeable, for lost profits, or for delays caused by events outside our control, such as postal strikes or severe weather.
7. Law, changes and contact
These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
We may update these terms from time to time. The version on the site when you place your order is the one that applies to it. How we handle your personal data is covered in our Privacy Policy.
If something goes wrong with an order, email privacy@yegy.co.uk first and we'll try to put it right.
← Back to the site